Refund policy
Return Policy
At Breaz, we strive to provide our customers with the highest-quality handheld fans on the market that meet their expectations for cooling and portability. We understand that sometimes a product may not meet your needs or expectations, and we want to make the return process as smooth as possible. We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.
Eligibility: To be eligible for a return, the handheld fan needs to be in its original state, with all parts complete (including packaging and accessories), and the packaging must be intact and in good condition.
How to Initiate a Return: We offer a simple self-service return process. To initiate a return, please log in to your customer account via our Return Portal at https://account.breaz.nl. Simply enter the email address you used to place the order, select the item(s) you wish to return, and follow the instructions to submit your request.
Costs & Shipping: A flat-rate return shipping fee applies to all returns. This amount will be deducted from your final refund. Original shipping fees are non-refundable. Please note that delays caused by customs clearance are outside of our control and do not qualify as valid reasons for a return.
Registration and Inspection: Returns are easily managed through your customer account. When submitting a return, please provide a valid reason and any supporting evidence if prompted. All items are carefully inspected within 5–7 days of receipt at our warehouse, and you will be notified of the outcome via email.
Exchanges: If you would like to exchange your fan for a different variant or color, please submit your request within 100 days of delivery through our Return Portal. Items must be returned complete and in their original condition. Once the return is inspected and approved, store credit will be issued via email so you can place a new order. Direct item-for-item exchanges are not offered.
Return Denial: Breaz reserves the right to refuse returns that do not meet our return policy guidelines. Items returned outside the eligible return period may also be denied. Returns sent to any address other than the one provided through our portal will not be accepted.
Defective or Damaged Items: If your order arrives damaged, defective, or in the wrong color or variant, please contact our support team within 14 days of delivery to report the issue before using the return portal. To help us resolve the issue quickly, please include a photo of the item and its packaging in an email to support@breaz.nl. We will review your case and arrange a replacement or refund as appropriate.
Order Cancellation: After the order is placed, our team works quickly to prepare it for shipping, sometimes within just a few hours. Because of this, we can’t always guarantee that an order can be canceled. If you wish to cancel, please contact us as soon as possible. We’ll do our best to help if your order hasn’t yet left our warehouse.
Contact Information: For any questions or concerns regarding our return policy or if you need help navigating the return portal, please contact our customer service team at support@breaz.nl.
