Return policy
RETURN & WARRANTY POLICY
At Breaz, we strive to provide our customers with high-quality handheld fans that meet their expectations for cooling and portability. If you decide that your purchase is not right for you, we offer a straightforward return process.
In addition to your statutory consumer rights, Breaz offers an extended 100-day return policy. You can request a return within 100 days of receiving your order, subject to the conditions described below.
Our extended 100-day return policy is additional to your statutory consumer rights and does not limit any rights you have under applicable consumer law.
STATUTORY RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you have a statutory right to withdraw from an online purchase within 14 days of receiving your order, without giving a reason.
This statutory right applies separately from our extended 100-day return policy and remains fully available regardless of our additional return period.
RETURN PORTAL
Need to return an order?
Submit your return request in just a few steps.
Start a returnELIGIBILITY
For returns under our extended 100-day return policy, the handheld fan must be returned in its original condition, complete with all included accessories and parts, and in its original packaging.
During the statutory withdrawal period, you may handle and inspect the product to the extent necessary to establish its nature, characteristics and functioning. You remain responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
HOW TO INITIATE A RETURN
Returns can be submitted through our self-service Return Portal.
Visit our Return Portal and enter the details requested to find your order. Select the item or items you wish to return and follow the instructions to submit your request.
After submitting your request, you will receive confirmation by email with the next steps.
RETURN COSTS & SHIPPING
Standard shipping on orders under €50 costs €4.90. Orders of €50 or more qualify for free express shipping.
The cost of returning an item is the responsibility of the customer. You may choose your preferred return shipping provider and method.
Please keep your proof of postage or tracking information until your return has been received and processed.
For returns made under the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, provided this has been communicated before purchase.
If a product is defective, damaged, or does not conform to the purchase agreement, different statutory rights may apply. Please contact us before returning such an item.
REFUNDS & INSPECTION
Once your return has been received at our warehouse, the item will be inspected. We aim to complete the inspection within 5–7 business days of receipt.
For returns made under the statutory right of withdrawal, we will refund the payments received from you in accordance with applicable consumer law, including the applicable standard delivery costs of the original order. Additional costs resulting from choosing a more expensive delivery option are not refundable.
We may wait with the refund until we have received the returned item or until you provide evidence that you have sent it back, whichever occurs first.
Refunds are made using the same payment method used for the original purchase, unless otherwise agreed with you.
For returns made under our extended 100-day return policy, refunds will be processed after the returned item has been received and inspected.
PRODUCT CONDITION
During the statutory withdrawal period, you may handle and inspect the product to the extent necessary to establish its nature, characteristics and functioning.
If the product has been handled beyond what is necessary to assess it, you may be liable for any resulting diminished value in accordance with applicable consumer law.
For our extended 100-day return policy, the product must be returned in its original condition, complete with all included accessories and parts, and in its original packaging.
EXCHANGES & REPLACEMENTS
Direct item-for-item exchanges are not offered.
If your product arrives defective, damaged, or incomplete, please contact our support team before returning the item so we can assess the issue and arrange the appropriate solution.
For standard returns, once your returned item has been received and approved, a refund will be issued so you can place a new order if desired.
RETURN CONDITIONS
Returns under the extended 100-day return policy must meet the applicable conditions described above, including being complete with all included accessories and returned in the original packaging.
Returns submitted outside the 100-day return window or not meeting these conditions may not qualify for a refund under the extended return policy.
Nothing in these conditions limits your statutory consumer rights.
DEFECTIVE, DAMAGED, OR INCOMPLETE ORDERS
If your order arrives damaged, defective, or incomplete, such as with missing parts or accessories, please contact our support team at support@breaz.nl before returning the item.
Please include your order number along with clear photos or video of the issue so we can assess the problem and arrange an appropriate solution.
If the issue is covered by your statutory consumer rights or applicable legal guarantee, Breaz will handle the matter in accordance with applicable law.
1-YEAR MANUFACTURER'S WARRANTY
All Breaz handheld fans come with a 1-year manufacturer's warranty covering manufacturing defects and component faults that prevent the product from operating properly.
The manufacturer's warranty does not cover damage caused by normal wear and tear, accidental drops, water exposure, improper use, or unauthorised modifications.
This manufacturer's warranty is in addition to, and does not limit, any statutory consumer rights or legal guarantee rights that may apply to your purchase.
If your product develops a fault that may be covered by the manufacturer's warranty, please contact us at support@breaz.nl with your order number and a photo or video demonstrating the issue.
ORDER CANCELLATION
After an order is placed, our fulfilment team may begin preparing it for shipment. If you wish to cancel an order before it has been shipped, please contact us as soon as possible at support@breaz.nl .
If an order has already been shipped, you may exercise your statutory right of withdrawal or use our extended 100-day return policy, subject to the applicable conditions.
CONTACT INFORMATION
For questions regarding our return policy, warranty terms, or the return process, please contact our customer service team at support@breaz.nl .
Breaz
Keurenplein 41
1069 CD Amsterdam
The Netherlands
CoC (KVK): 42087394
VAT: NL005487064B70
